Payments & Delivery

For those who prefer traditional methods, we accommodate bank transfers. This option allows you to make payments directly from your bank account to ours. Details for the bank transfer will be provided on your email, allowing you to complete your purchase with ease and confidence.

Understanding the need for flexibility, we also accept cash payments. This method is ideal for local clients who opt for a more personal transaction. For the safety and convenience of all parties, cash payments are facilitated by prior arrangement only.

In the digital realm, swift and efficient delivery is crucial. Our products, being digital, have varied delivery timelines that are discussed and agreed upon before payment completion. We strive to expedite each order with precision and care, ensuring that your digital solutions are delivered to you within the pre-established timeframe.

At DigitalServ, customer satisfaction is our top priority. We understand that circumstances may change, and we wish to offer a service that is as flexible as our clients. Our refund policy is designed to give you peace of mind when choosing our services.

14-Day Cooling-Off Period We offer a 14-day cooling-off period for all our services. If for any reason you are not completely satisfied with the service you have received, you may be eligible for a full refund provided that you inform us within 14 days of the service commencement date.

Refund Eligibility To qualify for a refund, please ensure that:

• You have notified us within 14 days of service activation.
• You have not used any significant portion of the service which would prevent resale or reuse.
• You have complied with all terms and conditions of service up to the point of cancellation.

Process for Requesting a Refund To request a refund, please follow these steps:

1. Contact our customer service team using the contact details on our website.
2. Provide a clear and concise explanation of your reason for requesting a refund.
3. Ensure that any provided services or products are returned in their original condition.

Exceptions Please note that certain services may be exempt from the 14-day cooling-off period if:

• The service has been fully performed with your prior express consent and acknowledgment that you will lose your right of withdrawal once the service has been fully performed.
• The nature of the service does not allow for a return due to it being fully customized or personalized.

Processing Refunds Upon approval, refunds will be processed within a certain number of days (typically 7-14 business days), and the credit will automatically be applied to your original method of payment.

Contact Us If you have any questions regarding our refund policy, please contact us at:

• Email: office@digitalserv.eu
• Phone: (+40).725.903.382